1. Introduction
With QL Mobile, Europris store employees have experienced a complete transformation in their daily work. They now have full visibility into campaigns and inventory – and save time every single day.
“Before, we relied on our eyes and sticky notes. Now we have control. This must be worth millions every year.” – Thor Christian Munkeboe-Nygaard, Head of Systems & Projects
2. About the Customer
With more than 280 stores, it’s essential for Europris to operate efficiently while delivering a great and consistent customer experience. The lack of digital tools in-store had for a long period been a bottleneck.
3. The Challenge
Before implementing QL Mobile, stores lacked digital tools for daily operations. Tasks were carried out manually, often by using paper checklists and post-it notes. Information was hard to access, usually stored on back-office PCs far from the sales floor. This made it time-consuming
and impractical to retrieve data and perform necessary checks.
4. The Solution
With QL Mobile, the employees in the stores now have a digital work tool right in their pockets. Employees can scan items, check real-time inventory, and get a clear overview of campaigns and product statuses – without leaving the sales floor. The tool also provides alerts and control features and staff describe it as having their “entire office” in their pocket.
5. The Results
The results have been significant, with a high degree of increased efficiency in the stores’ daily operations. Campaign execution has improved, with reduced error rate and less manual work.. At the same time, the dataflow between stores and headquarters has strengthened, enhancing both operations and customer experience.
“Store employees now feel much more connected to key KPIs and sometimes compete with each other – which leads to better execution and improved results.” – Sigurd Nilsen Bruun, Head of IT Service & Store Solutions